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Originally Posted by dr wadd
But I don`t see why they would need the customer number to do that. 99.99% of the time I phone NTL I do not have a bill to hand, so have no clue what my customer or account numbers might be. They are happy to ask other questions to establish my identity, so I can`t see why that couldn`t apply in this case.
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I did say 'to an extent' for exactly that reason.
The 'jobsworth' angle sounds about right to me-either that or someone who doesn't know their ar$e from their elbow, & thought it would be easier to BS the customer rather than try to find out what they could do to help them.
