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Originally Posted by Neil
I think you should have to prove who you are to be able to add services to what you already have (Data Protection etc) as you would soon be pee'd off if you found you had a range of services that you hadn't asked for (if 'someone else' had rung up & added them to your account for no good reason)
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But I don`t see why they would need the customer number to do that. 99.99% of the time I phone NTL I do not have a bill to hand, so have no clue what my customer or account numbers might be. They are happy to ask other questions to establish my identity, so I can`t see why that couldn`t apply in this case.