well i ordered the Family Pack & 123 phone package last tuesday via the NTL website, got a confirmation email 2 minutes later.
saying that i would be contacted within 48hrs to arrange an installation time.
well i rang em today, 1 week later, and they have no record of it.
and no record of the order number the email contains
First person i spoke to cut me off after 8 minutes on hold.
i rang back customer services as i am already a broadband customer, he said it want his department and put me through to sales.
Sales told me there was no record of me ordering TV & phone, and i would have to order it again.
fair enough i said, go on then.
"i cant unless you tell me your customer number" she said.
no idea i said im at work.
"well you cant order it, as your already a customer" she said
so if i wasnt a customer i could order it now?
"oh yes " she said
"but i cant order it if im already a customer", i said.
"no" she said.
does that seem like a pretty stupid logic to anyone else?
i told he my name,address,postcode, direct debit details.
looks like i will go sky & BT then.