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Originally Posted by SMHarman
Sorry to see you go.
I agree, Neil was very quick to jump in with the sky ADSL route. There are often reasons that people cannot get sky (planning or just plain asthetic). As a mod on a cable forum (not just an NTL Hell forum now), you should be supportive of the cable industry as the technically better of the two platforms (Sky/ADSL vs Cable), and whilst in the end if a problem can't be resolved a move should be a suggested solution, a customer wishing to buy cable should not be put off from the start. I'm certainly generally happy and glad I got them to site survey and install cable not sky in my house.
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And how 'happy' would you have been if Sky had messed you about in the way that they did the thread starter? And would you have still been 'happy' to give a company who behaved that way towards a customer your hard earned cash?
Doesn't bode well for the future does it when starting a relationship with a company does it?
I am supportive of ntl when I feel the need arises. ntl messing around a customer like this is unacceptable, & in this day & age of consumer power & choice, ntl (or any company for that matter who behaved in this way-making a customer resort to posting on a website to get help) do not deserve the customer's money-or am I missing something here?
Please don't preach to me about what example I should or shouldn't be setting, we didn't set these sites just to up to portray the image that ntl do everything right.
Where someone comes on & makes an unreasonable request of ntl (such as here:
http://www.cableforum.co.uk/board/sh...ad.php?t=10052, I will support them 100%.
But when ntl are totally lame & pathetic in their dealings with a customer, then I don't see why they should behave like that & still get that customer's money-simple.