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Originally Posted by gavnad
My sister has recently spilt from her waste of space hubby and rang cm to change the payment details into her name (lives in swansea)
was told yes no problem i'll transfer you to the correct dep....csr took the details and said an engineer will call to install your equipment on a specified day..sister said i've already got the equipment but csr was insistent that new boxes would need to be fitted?
anyways engineer turned up installed new boxes advised of new phone number and off he went..sister has now received first bill and has been charged install?
considering all she actually wanted to do was pay for the services instead of her departed husband (who was more than happy to transfer title) do you think she has been the victim of a mistake here?
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If I understand this correctly then the situation was just that the account holders name was to be changed - no change in service plan or products?
If this is correct, then surely there should be no need for any equipment change, or engineer call...
If I were you I would call CS and tell them that this is totally unacceptable - It may have been a genuine misunderstanding, in which case I am sure they will apologise and refund the charges. If this is the correct procedure then there is something seriousely wrong withthe way that NTL deal with this situation.
