[MovedGoalPosts]

Seems a bit odd, but there's probably a reason for it. Someone might be able to explain.

It's probably a bit after the event, but I would have asked when speaking to the rep why a new install was needed, and waited for a proper explaination. Even so it's worth another phone call, or even a letter to ntl asking why yo are being charged, to take over services.

Now the engineer has been to the property, essential or not, ntl have incurred the costs, and so will probably be a lot less willing to waive the bill.