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gavnad · 29-03-2004, 22:10

My sister has recently spilt from her waste of space hubby and rang cm to change the payment details into her name (lives in swansea)
was told yes no problem i'll transfer you to the correct dep....csr took the details and said an engineer will call to install your equipment on a specified day..sister said i've already got the equipment but csr was insistent that new boxes would need to be fitted?
anyways engineer turned up installed new boxes advised of new phone number and off he went..sister has now received first bill and has been charged install?
considering all she actually wanted to do was pay for the services instead of her departed husband (who was more than happy to transfer title) do you think she has been the victim of a mistake here?

29-03-2004, 22:10	#1
gavnad Inactive Join Date: Dec 2003 Location: swansea Posts: 205	my sis is being ripped off? My sister has recently spilt from her waste of space hubby and rang cm to change the payment details into her name (lives in swansea) was told yes no problem i'll transfer you to the correct dep....csr took the details and said an engineer will call to install your equipment on a specified day..sister said i've already got the equipment but csr was insistent that new boxes would need to be fitted? anyways engineer turned up installed new boxes advised of new phone number and off he went..sister has now received first bill and has been charged install? considering all she actually wanted to do was pay for the services instead of her departed husband (who was more than happy to transfer title) do you think she has been the victim of a mistake here?