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Originally Posted by Tezcatlipoca
Yep, I definitely plan on never using them again, all because of this one bad experience. If that makes me crazy, then so be it.
It may only be "one bad experience", but it's the 1st (& last) time I will use them. Why? Because after this experience, there is no way I will trust them again.
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Normally I would agree with BGM and say that your crazy, however this is no normal incident (You never know it may make it into the next Steven King Novel
), If the same had happened to me I would have also boycotted them and would spread the word to make sure that nobody I know would use them either.
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Exactly.
Re-selling returned (& used) cards is something I'd expect of a certain high-street chain, not an apparently reputable company like Overclockers.
If they sent me an RMA card this time, how can I trust anything they sent me in future? (if I did ever order anything else - which I won't).
And saying they haven't received it...Hah, right. I sent it by Special Delivery. It's guaranteed to be delivered. The online tracking says it was delivered. I phoned Royal Mail today (& spoke to a person rather than the auto tracker), & they said it did get delivered.
I have asked Royal Mail for further details on the delivery (exact confirmation of where it went & who signed for it), so I can give that to Overclockers, although it will apparently take up to 5 days for them to get that to me.
I tried phoning Overclockers today, all through the afternoon. The sales line had what seemed an NTL style infinite queue, while the support line was constantly engaged (rather than even giving me a menu & putting me on hold as it did when I phoned last week).
I'll email them again tonight, & hopefully receive more than their usual (to me) day or so later 1 line reply.
Meanwhile, the time limit Overclockers give for sending something back ticks down & down.....will I end up being too late for a refund? 
And, if it does turn out that Royal Mail did screw up rather than OC, the original blame still lies with OC for sending me an RMA'd card in the 1st place.
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They might not actually be lying to you, it may be an honest mistake, but that doesnt make it right. Like you said above, RMA'd goods should have never been dispatched to you in the first place.