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So NTL Home was a pointless excercise that was a COMPLETE WASTE OF MONEY!
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Actually the formation of ntl:Home & ntl:business was a success. At the time ntl was heading for chapter 11, they needed to get a hold of their costs. The problem was the Engineering field force, construction etc was held within networks. Therefore it was difficult to gain a true representation of how much it actually cost to support and maintain the "home" network and its customers.
Therefore Carter decided to align the people in ntl into these divisions based on what was the greater percentage of your job. Construction and engineering personnel that mainly did business jobs went to into the new business division etc.
This way ntl were able to properly understand what was required to manage the network and adjust costs (redundancies) accordingly.
So in fact the formation of ntl:Home saved money.