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Originally Posted by BGM
Dont tell me your not going to use overclockers just because of one bad experience! Thats crazy, i have been using OcUK for a good 4 years now without a single hitch...
It really annoys me when people just boycott something/a company due to one bad experience, they can't be perfect all of the time!!
So basically, keep ringing them, emailing etc. They are a reputable company and are very very unlikley to do a runner with your money or whatever.. u'll get it sorted eventually  |
Yep, I definitely plan on never using them again, all because of this one bad experience. If that makes me crazy, then so be it.
It may only be "one bad experience", but it's the 1st (& last) time I will use them. Why? Because after this experience, there is no way I will trust them again.
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Originally Posted by Bifta
Sending out RMA'd cards is beyond unacceptable, then lying about receiving the card back would just about clinch it for me. I always use "Overclock.co.uk" now, have on and off for years, never had a problem (other than with the couriers)
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Exactly.
Re-selling returned (& used) cards is something I'd expect of a certain high-street chain, not an apparently reputable company like Overclockers.
If they sent me an RMA card this time, how can I trust anything they sent me in future? (if I did ever order anything else - which I won't).
And saying they haven't received it...Hah, right. I sent it by Special Delivery. It's guaranteed to be delivered. The online tracking says it was delivered. I phoned Royal Mail today (& spoke to a person rather than the auto tracker), & they said it did get delivered.
I have asked Royal Mail for further details on the delivery (exact confirmation of where it went & who signed for it), so I can give that to Overclockers, although it will apparently take up to 5 days for them to get that to me.
I tried phoning Overclockers today, all through the afternoon. The sales line had what seemed an NTL style infinite queue, while the support line was constantly engaged (rather than even giving me a menu & putting me on hold as it did when I phoned last week).
I'll email them again tonight, & hopefully receive more than their usual (to me) day or so later 1 line reply.
Meanwhile, the time limit Overclockers give for sending something back ticks down & down.....will I end up being too late for a refund?
And, if it does turn out that Royal Mail did screw up rather than OC, the original blame still lies with OC for sending me an RMA'd card in the 1st place.
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Originally Posted by Halcyon
Try contacting your Local Trading standards company and see if they can chase this up for you.
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Cheers, I will do if it takes much longer.
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Originally Posted by paulyoung666
but should the customer be subjected to an unacceptable wait , i dont think so somehow  |
Neither do I