Those who require help will still be able to get it from Proppin in the digital spy cable forums so it shouldnt be much of an issue.
Personally I think this site should be more about offering help to those suffering problems than critiseing ntl at every opportunity which seems the case in my eyes, every company despite the mystifiying illusions of some has problems. In the big picture ntl has nearly 3 million customers, most of whom are enitrely happy.......this site has 3000 members (not all unhappy it might add)
Of course other companies can be equally poor:
http://www.btsuck.org/
http://www.btopenwoe.org.uk/dsl/talesofwoe.asp