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Originally Posted by Anita
Not quite, Neil.
My phone was out for 11 days earlier this month. BT diverted incoming calls to my mobile free (actually they've charged me for the diverted calls by mistake, but I am assured a refund will appear on my next bill  ), £1 a day towards calls made on my mobile (it cost me more than that ringing BT to try to find out what the hell was going on), and a refund of the rental for the days I was without a service.
Fortunately I'd had wireless broadband installed just a few days previously, or I'd have been going mad without email and internet too.  |
I did put a '?' at the end to point out that I wasn't 100% certain about their compensation policy.
I have to say that sounds like a resonable package they have offered you, & I can't imagine ntl/TW ever offering anything like that (esp the diverting of calls to your mobile at no extra cost)