Quote:
|
Originally Posted by Neil
BT have a superb compensation package, something like a month for every day out following a report of phone failure?
|
Not quite, Neil.
My phone was out for 11 days earlier this month. BT diverted incoming calls to my mobile free (actually they've charged me for the diverted calls by mistake, but I am assured a refund will appear on my next bill
), £1 a day towards calls made on my mobile (it cost me more than that ringing BT to try to find out what the hell was going on), and a refund of the rental for the days I was without a service.
Fortunately I'd had wireless broadband installed just a few days previously, or I'd have been going mad without email and internet too.
