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Originally Posted by andygrif
I agree, but I don't think that people should be asking for compensation at the drop of every hat. Asking for a refund for the service that you are not recieving is fine, asking for compensation becuase you have had to wait for (and let's face it he turned down the first appointment time) three days is not.
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Agreed.
Having re read the 1st post, ntl could well have offered a repair slot the same day/next day-but that was 'not agreeable'.
Appointments should try to fit in with a customer 1st, & a company 2nd IMHO, but there always needs to be a bit of give & take too.
[Edit]-The title to this thread is misleading IMO. It implies that someone was without one of their services for a week.
What it actually was, was a scenario where neither the poster (presumably?) & ntl could agree on a suitable day/time slot for a week.
Not quite the same thing..... 