Cable Forum - View Single Post - A week without

andygrif · 29-03-2004, 14:09

I think this will depend on the natur of the fault. If you are without TV for a week I think you are within your rights to ask for a pro-rata refund for that week you are without a service.

If your phone is off, then this needs (and I believe is treated as such by ntl) a priorty, so are quicker to get it sorted.

There is no pre-defined (at least not publicly available) amount of compensation they will give you for an outage. After all it is a fault, it not like they did it on purpose. What they should be doing is making arrangements for the fault to be rectified in a 'reasonable' time.

I agree that the appointments they always seem to offer you are always during the week (particularly for TV - don't know if it is still correct, but I was once told that Saturday faults appointments are only for emergencies and telephone faults).

This is a bit stupid, becuase most of this country works Monday to Friday, so evening and weekend appointments would offer a better service - but then it would cost more to employ people to work antisocial hours.

29-03-2004, 14:09	#4
andygrif Inactive Join Date: Jul 2003 Posts: 2,820	Re: A week without - compensation? I think this will depend on the natur of the fault. If you are without TV for a week I think you are within your rights to ask for a pro-rata refund for that week you are without a service. If your phone is off, then this needs (and I believe is treated as such by ntl) a priorty, so are quicker to get it sorted. There is no pre-defined (at least not publicly available) amount of compensation they will give you for an outage. After all it is a fault, it not like they did it on purpose. What they should be doing is making arrangements for the fault to be rectified in a 'reasonable' time. I agree that the appointments they always seem to offer you are always during the week (particularly for TV - don't know if it is still correct, but I was once told that Saturday faults appointments are only for emergencies and telephone faults). This is a bit stupid, becuase most of this country works Monday to Friday, so evening and weekend appointments would offer a better service - but then it would cost more to employ people to work antisocial hours.