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Originally Posted by zoombini
For NTL, if a customer reports a fault & an agreeable time for that fault to be repaired cannot be made for a whole week, is the customer entitled to with-hold payment for that week?
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I would personally say that a week to repair a fault is not acceptable.
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Do repairs have to be done at an agreeable time for both parties?
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Any repair for anything has to be done at a time that's agreeable for both parties.
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Also what is the NTL compensation arrangement for lengthy outages?
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There isn't one AFAIK-It's all down to goodwill & discretion.
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Can anyone also explain the same for Telewest.
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Things differ from firm to firm-EG, BT have a superb compensation package, something like a month for every day out following a report of phone failure?
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A bit of info why these questions:
On Saturday a colleague reported that his Telewest cable TV was out since Friday, Telewest said that they could come and fix it at 2PM Tuesday, this was an unnacceptable time as the house is empty because people are working.
They then offered the same time Friday!
Eventually they can come round on Saturday when someone is in.
I would like to know what would/could happen if he were with NTL.
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From what I gather, ntl will offer a Saturday fault fix, but only when pushed to do so.
HTH.