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Originally Posted by zoombini
For NTL, if a customer reports a fault & an agreeable time for that fault to be repaired cannot be made for a whole week, is the customer entitled to with-hold payment for that week?
Do repairs have to be done at an agreeable time for both parties?
Also what is the NTL compensation arrangement for lengthy outages?
Can anyone also explain the same for Telewest.
A bit of info why these questions:
On Saturday a colleague reported that his Telewest cable TV was out since Friday, Telewest said that they could come and fix it at 2PM Tuesday, this was an unnacceptable time as the house is empty because people are working.
They then offered the same time Friday!
Eventually they can come round on Saturday when someone is in.
I would like to know what would/could happen if he were with NTL.
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I'm sure there's something in the T&C'S which states that ntl cannot be held liable for things like this as when you take ntl on, you do agree that it's not possible to supply a fault free service.
Anyway, what is it with compensation these days???? That's what you're entitled to if you lose a limb due to medical imcompetance or something....not because you missed an episode of 24 ....
