Cable Forum - View Single Post - A week without

zoombini · 29-03-2004, 12:55

For NTL, if a customer reports a fault & an agreeable time for that fault to be repaired cannot be made for a whole week, is the customer entitled to with-hold payment for that week?
Do repairs have to be done at an agreeable time for both parties?

Also what is the NTL compensation arrangement for lengthy outages?

Can anyone also explain the same for Telewest.

A bit of info why these questions:
On Saturday a colleague reported that his Telewest cable TV was out since Friday, Telewest said that they could come and fix it at 2PM Tuesday, this was an unnacceptable time as the house is empty because people are working.
They then offered the same time Friday!
Eventually they can come round on Saturday when someone is in.
I would like to know what would/could happen if he were with NTL.

29-03-2004, 12:55	#1
zoombini Inactive Join Date: Jun 2003 Location: England Services: I no longer receive cable services, I blame the inept accounts dept for that. Posts: 3,731	A week without - compensation? For NTL, if a customer reports a fault & an agreeable time for that fault to be repaired cannot be made for a whole week, is the customer entitled to with-hold payment for that week? Do repairs have to be done at an agreeable time for both parties? Also what is the NTL compensation arrangement for lengthy outages? Can anyone also explain the same for Telewest. A bit of info why these questions: On Saturday a colleague reported that his Telewest cable TV was out since Friday, Telewest said that they could come and fix it at 2PM Tuesday, this was an unnacceptable time as the house is empty because people are working. They then offered the same time Friday! Eventually they can come round on Saturday when someone is in. I would like to know what would/could happen if he were with NTL.