he did say at the start but I forgot, but he was from wales.
The thing is the 30 mins was not exagerating, it is going to cost a fortune, all because it was NTLs fault, but i phoned them.
I like how not just NTL but when chatting to some technical support, these people always go to see their suppervisor/manager, will these technical guys ever make it to that level of management, or do they have to master PC's first????
ik