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Originally Posted by marc
Whilst I take on your comments, and once anyone is wise to the fact that this takes place, it is easy to say you should have done this or that etc, (I probably would too!)
I guess you can only call it naivety. If you never knew or even contemplated its existence, you cannot do anything about it, as you know nothing of it, (difficult to explain, but I'm sure you know what I'm trying to get at!!)
And yes, you can say NTL have passages on their web site advising it, but again if you never knew it, you would not be looking for it to find it.
Is it too simple for them to enclose a leaflet or something in the modem box "please now disable/disconnect your old dial-up connection" - job would have been done. (By me and other people who have obviously suffered the same fate, hence there warnings on there website). - I use my computer as a fax too, so I couldn't have just unplugged it - although it goes back to naivety again, I had no reason to unplug it as I had no knowledge or wild idea this does/would happen.
I still intend to fight to the death though, if I get no result, no problem, plenty more cable companies or sky who would be more than willing to accept around £100 per month for TV/PHONE/WEB
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So if your car picks up a puncture after you drive over a pack of nails, are you going to sue the tyre company because they didn't explicitly tell you that driving over nails was bad for your tyres ?
Sorry Marc, we all appriciate your frustration but ditching ntl: for a problem that is not of their making, unless they sort it out, is a bit drastic.
And one might ask what happens when your BT ADSL picks up a virues or another dialler, who will you go to then ?
These diallers are a pain in the backside but if you are sure that it is your PC that is dialling it and not a member of your family dialling a premium rate line (you should have seen how many votes appeared on my bill after I'm a Celebrity !) then you have recourse to go to ICTHIS otherwise you have just learnt an expensive lesson.