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Tezcatlipoca · 27-03-2004, 15:08

Has anyone had a bad experience with Overclockers.co.uk? Or with RM Special Delivery?

I ordered a graphics card from www.overclockers.co.uk last week.

They shipped it on Thursday last week, by Special Delivery, & I received it the following day.

I opened the package up, to find that they had sent me someone else's "RMA" card - the "Quality Assurance" seal on the box had been broken, & the anti-static bag the card was in didn't have a seal. The box also had a sticker saying "RET" on it, indicating they sent me someone else's returned goods.

I emailed them about this, saying that this was not acceptable, & asked for a returns authorisation & a refund.

They gave me (when they finally replied to my email!) an "RMA" number to return the card under, & apologised for sending me a card they had already sent to someone else.

I posted the card to them on Wednesday this week, using Special Delivery (as delivery is guaranteed by 12noon the next day, plus is insured).

I used a shipping label that they had emailed me (so there is no way the address was wrong), & the package clearly had the RMA number on front & back, as well as my address written on the back as the sender's address.

I tracked the parcel on Thursday, using the RM website, & it said it was "was delivered in STOKE ON TRENT before 10:32 on 25/03/04.".

I phoned up Overclockers today to check that they had received it, & to ask how long the refund would take.

They claim they still haven't received the card! Plus they say that when they finally do recieve it, it will take 5 working days for me to have my debit card refunded.

I've just tried phoning Royal Mail to get more info on the tracking (i.e. where exactly it went & who signed for it), but the phone line is closed.

And now I am pretty damn angry.

Angry with Overclockers for sending me used goods in the 1st place, for their customer service being so crap, IMO (they take ages to reply to my emails, & when they do, they ignore half of what I ask), for allegedly not receiving the package despite it being sent by Special Delivery to the address they gave me, & for keeping my money for so long.

And angry with Royal Mail for possibly screwing up the delivery & delaying things even further (if, indeed, that is what has happened).

27-03-2004, 15:08	#1
Tezcatlipoca Inactive Join Date: Jun 2003 Location: Cambridge Posts: 16,760	Overclockers.co.uk Has anyone had a bad experience with Overclockers.co.uk? Or with RM Special Delivery? I ordered a graphics card from www.overclockers.co.uk last week. They shipped it on Thursday last week, by Special Delivery, & I received it the following day. I opened the package up, to find that they had sent me someone else's "RMA" card - the "Quality Assurance" seal on the box had been broken, & the anti-static bag the card was in didn't have a seal. The box also had a sticker saying "RET" on it, indicating they sent me someone else's returned goods. I emailed them about this, saying that this was not acceptable, & asked for a returns authorisation & a refund. They gave me (when they finally replied to my email!) an "RMA" number to return the card under, & apologised for sending me a card they had already sent to someone else. I posted the card to them on Wednesday this week, using Special Delivery (as delivery is guaranteed by 12noon the next day, plus is insured). I used a shipping label that they had emailed me (so there is no way the address was wrong), & the package clearly had the RMA number on front & back, as well as my address written on the back as the sender's address. I tracked the parcel on Thursday, using the RM website, & it said it was "was delivered in STOKE ON TRENT before 10:32 on 25/03/04.". I phoned up Overclockers today to check that they had received it, & to ask how long the refund would take. They claim they still haven't received the card! Plus they say that when they finally do recieve it, it will take 5 working days for me to have my debit card refunded. I've just tried phoning Royal Mail to get more info on the tracking (i.e. where exactly it went & who signed for it), but the phone line is closed. And now I am pretty damn angry. Angry with Overclockers for sending me used goods in the 1st place, for their customer service being so crap, IMO (they take ages to reply to my emails, & when they do, they ignore half of what I ask), for allegedly not receiving the package despite it being sent by Special Delivery to the address they gave me, & for keeping my money for so long. And angry with Royal Mail for possibly screwing up the delivery & delaying things even further (if, indeed, that is what has happened).