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Originally Posted by monkeybreath
someone has already answered your 'question' so lose the attitude. if you don't want to be with ntl then go get another service provide. why do you need someone else to tell you what to do?! make your own decision!
I am fed up with people telling me customer support is rubbish, i do my best in my job and that is the most i can give. If there is a problem in your area, what do you expect tech support on the phones to do?!! they are not network engineers... so can't sort out proxy/ubr/ hardware faults!
If you want to pm me you username/ mac address for the BB account i will be happy to take a look at this for you, but please bear in mind that i am doing this for a favour... abusing people won't help your cause.
And yes i am drunk at the moment, so if the post doesn't make sense sorry. but pm me the details and i will have a look at work tomorrow.
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Look, just cause you work in customer support, dont feel like you need to speak up for them. You don't know my position. You don't know that I have had BB for 1 year, with non-stop problems, and that I have had no help from ntl. You don't know that I have been charged twice for call-outs, and have refused to pay both of them, and it has been resolved because if was their fault. You don't know that the CS in Luton in abysmal.
You know what I'm sick of? People who immediately feel the need to jump on someone for saying something, when they do not know all the facts.
Oh, that and people who use the excuse "I'm drunk, so my posts are crap". If you post badly when drunk, either don't drink, or dont go on the internet when drunk. Now go get another beer you lush
