[danielf]

Originally Posted by marc

Whilst I take on your comments, and once anyone is wise to the fact that this takes place, it is easy to say you should have done this or that etc, (I probably would too!)

I guess you can only call it naivety. If you never knew or even contemplated its existence, you cannot do anything about it, as you know nothing of it, (difficult to explain, but I'm sure you know what I'm trying to get at!!)



And yes, you can say NTL have passages on their web site advising it, but again if you never knew it, you would not be looking for it to find it.



Is it too simple for them to enclose a leaflet or something in the modem box "please now disable/disconnect your old dial-up connection" - job would have been done. (By me and other people who have obviously suffered the same fate, hence there warnings on there website). - I use my computer as a fax too, so I couldn't have just unplugged it - although it goes back to naivety again, I had no reason to unplug it as I had no knowledge or wild idea this does/would happen.



I still intend to fight to the death though, if I get no result, no problem, plenty more cable companies or sky who would be more than willing to accept around £100 per month for TV/PHONE/WEB

I think you have a point that NTL should probably flag this danger more prominently. £400 is a lot of money... Still, I think the best you can hope for is NTL offering to reduce the bill to keep you on board. But, as others have said, you're ultimately paying the owners of the premium numbers, so I don't think you should expect much of a reduction.