[G.B.H.]

I think NTL treat their customers the way they do because they know we are limited in many cases to what we are actually getting as a service....bit like when BT had the monopoly on the phone side of the market.

Since all those other phone companies started challenging BT for a slice of the pie,their (BT's) attitude suddenly changed when they noticed many fed up customers were leaving to sign contracts with these new providers.

Maybe NTL need this to happen as a "wake up" call.