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Old 25-03-2004, 10:08   #12
Chris W
cf.mega poster
 
Join Date: Nov 2003
Location: Reading
Age: 41
Services: Virgin Media Broadband Size M
Posts: 6,546
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Re: Premium dial-up without knowledge

Quote:
Originally Posted by marc
There are 39 different numbers, all within a 6 day period.

I can see where you are coming from with regards that I installed software & it's therefore my responsablilty, but the software did not make any references that it would dial these numbers.

I did not dial the numbers, my computer did, send the bill to my computer!!
this is taken from the user policy here:

"One of the main dangers when using the internet is the possibility of someone gaining access to your PC (or any other device you use to access the Internet) and the information you keep on it. To help prevent this we strongly recommend you use a firewall. A firewall is a product which helps protect your machine from unauthorised access. No firewall can guarantee security, but an adequate firewall will increase the security of your machine and help protect your anonymity. We do not provide firewalls ourselves, but you will find further information on security and details of various firewalls which are available on our help page.

It is your responsibility to ensure the security of your machine and ntl can not be responsible to you in the event that a person gains unauthorised access, whether or not you use a firewall."


Quote:
NTL will keep this scam quiet for as long as they can, after all, non-computer experts like me end up paying NTL huge amounts of money. Why should they tell unsuspecting people.
there is the quote above... and also a warning about internet security during the registration process for broadband... both of which you have a change to read. I don't think you can say that they are keeping this quite.

Quote:
If I do not get some sort of result on this, all my NTL services will be cancelled, tv, phone & broadband, which is over £100 per month.

As far as I am concerned, they failed to inform me, the customer, of this potential hazard, as a result they are demanding over £360. GREAT SERVICE!!
Most problems with viruses/ spyware/ etc is caused by lack of education on the part of computer owners, so get yourself a firewall, antivirus and sypware checker and shuld keep yourself safe. IMHO if people don't do that then they deserve any viruses/ spyware that they get!
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