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Originally Posted by marc
There are 39 different numbers, all within a 6 day period.
I can see where you are coming from with regards that I installed software & it's therefore my responsablilty, but the software did not make any references that it would dial these numbers.
I did not dial the numbers, my computer did, send the bill to my computer!!
NTL will keep this scam quiet for as long as they can, after all, non-computer experts like me end up paying NTL huge amounts of money. Why should they tell unsuspecting people.
If I do not get some sort of result on this, all my NTL services will be cancelled, tv, phone & broadband, which is over £100 per month.
As far as I am concerned, they failed to inform me, the customer, of this potential hazard, as a result they are demanding over £360. GREAT SERVICE!!
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I'm not saying that tucking it away in TS & Cs is telling you as such, but they actually do have a section on this very subject.....
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15. Warning - Premium Rate Services
If you use the Internet via ntl or any other ISP you are at risk of becoming victim to what is commonly known as "Premium Dialler Fraud". Certain websites (eg adult sites) will require your dial-up network settings to be changed so that you connect to the Internet via a premium rate number. Some sites tell you your dialler settings will change and the charges. Others do not. The Internet also includes malicious code that will do this to your PC without notice.
Your dialler settings may be changed by you willingly accepting the download of the software to change your settings, or because you did not take adequate security measures to prevent download of software without your knowledge.
The result of your dialler settings changing is that you will be charged premium rates for Internet connection. Any such charges on your telephone bill, regardless of which ISP has been used for connection, are your responsibility and ntl will not refund these charges. This will apply to ntl telephone customers and ntl Internet customers using another telephone provider.
If you obtain Broadband services from us and you also have a conventional modem in your PC, we advise you to physically unplug your modem lead from the wall socket so as to prevent unwittingly being connected via third parties.
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http://www.ntlhome.com/legals/userpolicy.html
Sorry-I'm not ntl's biggest fan, & you can argue the to$$ over who
is to blame, but ntl are definately
not to blame for software that you/your wife/etc installed on your PC (knowingly or otherwise).
Sorry.
