Quote:
|
Originally Posted by Neil
Well I'm really shocked.
My Pipex connection has been rock solid since it was activated in November.
I've only had to contact them on a couple of occaisions, & each time the person I spoke to has been a polite/friendly, & more importantly-knowledgeable person (unlike some other script reading drones  )
My service has been exemplary, & I cannot fault it one bit.
I must say Bifta (no offence), it does sound like you may be overreacting a little-one instance of a let down, & all of a sudden Pipex are the devil incarnate? 
I appreciate what happened to you was poor, but changing ISPs seems a bit extreme IMO.
I understand about your ping issues getting worse over the recent months-that is a gamers hell, but have you actively reported these issues to Pipex & given them a chance to resolve them (they're not ntl you know ) |
It's not just one occasion unfortunately, the DNS fails for me on a weekly basis, it's currently still knackered (ask KingPheonix, I was moaning about not being able to get to site's hosted with him that everyone else could reach), they did nothing about it, they messed up my 1 meg upgrade last year, I'm unable to FTP in to any site's unless I renew my IP address daily (thought it was initially my router, but having since tried a new one turns out its definately Pipex's fault), my download speed using single download threads is less than 80K a second, and that's on ANY site, every single time I phone them I end up with the office ignoramus, I don't know whether that's just bad luck but I never appreciated being on hold for 15-20 minutes to end up speaking to someone who isn't interested in helping. Pipex have a record of each of the faults I've described and I'm yet to receive any resolve for them.
They're no better than NTL, everything is great until something goes wrong, then it's a whole handling trying to get it fixed.