Well I'm really shocked.
My Pipex connection has been rock solid since it was activated in November.
I've only had to contact them on a couple of occaisions, & each time the person I spoke to has been a polite/friendly, & more importantly-knowledgeable person (unlike some other script reading drones

)
My service has been exemplary, & I cannot fault it one bit.
I must say Bifta (no offence), it does sound like you may be overreacting a little-one instance of a let down, & all of a sudden Pipex are the devil incarnate?
I appreciate what happened to you was poor, but changing ISPs seems a bit extreme IMO.
I understand about your ping issues getting worse over the recent months-that is a gamers hell, but have you actively reported these issues to Pipex & given them a chance to resolve them (they're not ntl you know

)