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Originally Posted by Neil
Have you spoken to Tech Support about this? (0845 650 0121)
If you are experiencing peak time problems, the chances are you are on an oversubscribed UBR. 
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yep i would go along with that , on the subject of oversubbed ubr's then maybe a little bit of docsdiaging might not go a miss, at least if you ring ntl to complain then you have some hard evidence to provide