Quote:
|
Originally Posted by orangebird
Are you living in a private address or in halls?
|
I'm in a flat on a main street in swansea. There are actually only students in this flat, but i've spoken to the landlord and he said he does allow non-students to live here aswell, So I dont know the problem.
Quote:
|
Originally Posted by Proppinupthebar
I think its because of the cost of a digital STB install. A 9 month contract does not allow ntl to recover the install cost.
I would ring CS back and make it clear that you want a 12 month contract and not a 9 month student deal. If your parents are acting as guarantors for you then hopefully the CS rep will be able to sort it out.
|
I said to them, im willing to take out a 2 year contract, because i'm going to be living here awhile, seeing as i've got a contract out with my landlord.
They sent me to another department and I asked to change my account and they told me I couldnt, because I live in a highly student-populated area, so I cant take out a non-student contract. The person who said I was going to have Digital installed just told me to take it out in my mums name, but CS told me that I could only get it installed wherever my mum lives if thats the case. Which I don't want to do.
Quote:
|
Originally Posted by poolking
Reaps, I suggest you answer orangebird's question, and has it really helped posting your rants on other forums?
Maybe these NTL employees have been mis-informed, have you tried phoning them again and ask to speak to a supervisor?
I am in no way defending NTLs actions, but try to keep a level head in these situations.
|
The other forum is where I post mainly and from there I got a link to come here, so yes.. It has helped.
Can someone on this forum just change my order to Digital, or something alone those lines.. without having to go on the phone and get jumped about from department to department?