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**Maggy** · 24-03-2004, 16:47

I note that BT have announced that they are making their tariffs simpler to understand and their bills easier to understand about 4 days after the government complained that telephone bills were too complicated for customers to make any kind of comparison.

I for one can see that trying to make comparisons of like for like under the present systems of telephone billing(and tariffs) which all vary and are all equally confusing from all the differing companies is beyond most of us.Look at the recent hoo ha with telephone directories being open up to other companies.Comparing like for like in that situation was just as confusing too.

I suspect this is as much the reason why people won't change from one supplier to another.You also only have to look at the confusion with the power companies to know this is true.

Incog.

24-03-2004, 16:47	#115
Maggy The Invisible Woman Cable Forum Team Join Date: Jun 2003 Location: between Portsmouth and Southampton. Age: 73 Services: VM XL TV,50 MB VM BB,VM landline, Tivo Posts: 40,360	Re: Price increase I note that BT have announced that they are making their tariffs simpler to understand and their bills easier to understand about 4 days after the government complained that telephone bills were too complicated for customers to make any kind of comparison. I for one can see that trying to make comparisons of like for like under the present systems of telephone billing(and tariffs) which all vary and are all equally confusing from all the differing companies is beyond most of us.Look at the recent hoo ha with telephone directories being open up to other companies.Comparing like for like in that situation was just as confusing too. I suspect this is as much the reason why people won't change from one supplier to another.You also only have to look at the confusion with the power companies to know this is true. Incog. __________________ Hell is empty and all the devils are here. Shakespeare..