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Would it not be better to get the NTL loading software working than have customers having to specify their own proxy.
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Yes.
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Would it not be better to find out why this happens in the North West only, are there any other parts of the NW east region infrastructure that cause this.
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I've seen reports from elsewhere, but most of the ntl network has been cached for a while, NW has just been turned back on.
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Is it because the majority of people are STB as opposed to SACM.
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The majority of *devices* are STB, but the broadband numbers will be almost equal by now and SACM may be in the lead. In any case this is true for the whole of the ex-CWC area.
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To add to the above my lads pings have gone through the roof on gaming since introduction i know not related but are you sure it can not be an effect of the introduction
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I'm sure it can't be an effect of the introduction. Propose a mechanism for how layer 4 TCP port-based redirection can affect ICMP or UDP.
Also last time you posted a trace your pings looked fine to me, and I've checked your UBR and as usual it's top-notch.