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Originally Posted by poolking
Yes but how many times do people have to go off the deep end on this kind of issue and then end up insulting NTL employees? Driving away the NTL employees that do visit this site isn't going to help.
Its all been said before, so let's just change the record. Why does everyone have to loose their composure??
Members of this site constantly blowing their top isn't going to help.
These TS employees who clearly don't know what they are doing should be removed from the role until they have been trained properly in how to deal with these issues.
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Sorry mate - your wrong.
Hold on before you go for the negative reputation button - i'll explain why.
There is absolutely no justification whatsoever for an NTL employee telling a customer to format his hard drive in regard to the fault mentioned. There is also no way that someone who is even remotely technically savvy would have made that recomendation.
It beggars belief that
A) This guy gave out that recommendation in the first place.
B) He works in technical support
and
C) Quite franky - someone here is sticking up for them.
I am quite happy to give praise where its due, and do so whereever it is, but this is beyond a joke. In fact the only reason i can think that a representative of a company would say that to someone who may not have any technical knowledge is that they are playing a joke.
I was not "Flying off the handle" earlier, i was simply struck dumb by the stupidity of the statement by somebody in NTL's technical support.
That in no way infers everybody in that department is as incompetent, but NTL have to root these idiots out if they are to start gaining respect.
You argue that posts like this prevent NTL employees from coming on this site - something tells me that people who give that type of advice would never post on a site like this as they would be laughed off in no time, only the employees who are keen to help people would and have some technical savvy do that.
And for that the NTL employee's who do post here have my respect. Respect is gained not implied.