[Neil]

*Gets on soapbox, & uses loud hailer*

Let me make something abundantly clear.......

When I/we refer to 'them' or 'they', we do mean ntl, but we don't mean every single ntl employee in the land.

We mean 'they' as in ntl the company, the ntl managers/decision makers who (supposedly) run the company, the people who put goddam awful processes in place that make Tech Support agents BS the Customer rather than highlight a severe lack of training within that dept.

So please don't get up on all you high horses, we know who the good guys/gals are, & when we say 'them'/'they' etc, we mean the decision making buffoons who make the customers & employees lives very difficult.

Thank you for listening.

*Steps down off soapbox*