[ian@huth]

Originally Posted by threadbare

it is not classed as a fix unless it is fixed there and then. if the problem cannot be fixed then it is put into a callback queue - where it is then fixed. if an engineer is required then he fixes it. either way it is fixed. (i have it on good advice from an ntl tech who is sitting right next to me)

if the PC is a problem or the issue has nothing to do with ntl and needs to be referred to the pc manufacturer/shop or microsoft tech support then it is fixed there. If the problem re-occurs then the first time fix for the agent is affected (this is true whether it is due to a dopey user error or a sh*tty PC unfortunately).

sorry ianathuth but you have no idea what you are talking about.

If I do not know what I am talking about then I am sorry. I was only quoting what was said by a NTL associate a few weeks ago. http://www.nthellworld.co.uk/forum/s...5&postcount=34