Cable Forum - View Single Post - NTL think that they own this site ?????????

**Maggy** · 19-03-2004, 16:37

I'm hesitating about posting anything in this thread after yesterdays kerfuffle BUT here goes.

I have to say when NTL get it right(and they do most of the time)they get it right and no one comments because THAT IS WHAT IS EXPECTED of any company providing a service.

Sometimes they get things wrong and fix it WHICH IS WHAT ANY CUSTOMER SHOULD EXPECT without much comment and well done when they do.

However when they get it very badly wrong we don't always hear about it because the customers don't have anywhere to go except to possibly choose to cut their losses and switch to another company and this all passes without comment because they have no one to tell.This leaves them disgruntled and bad tempered about it but ntl won't/don't listen as more customers are joining all the time and they can continue trading.

So this where THIS site is important.It is one way that the put upon NTL customer has of really putting across their annoyance(and why shouldn't they?),their concerns and actually getting some help from whomever will help and to find they are not alone with their problems.

The problem is that when anyone expresses their annoyance ntl staff seem to get upset even when it is self evident that something has seriously gone wrong BUT if everyone recognises that those NTL workers who come here are trying to help and are probably the better CS/Tech help/engineers/MANAGERS that work for NTL and DON'T DESERVE to be tarred with others of NTL staff who are poor,the better we will all get along at this site.

Now to see if this thread is still open and post this.

Incog.

19-03-2004, 16:37	#126
Maggy The Invisible Woman Cable Forum Mod Join Date: Jun 2003 Location: between Portsmouth and Southampton. Age: 73 Services: VM XL TV,50 MB VM BB,VM landline, Tivo Posts: 40,367	Re: NTL think that they own this site ????????? I'm hesitating about posting anything in this thread after yesterdays kerfuffle BUT here goes. I have to say when NTL get it right(and they do most of the time)they get it right and no one comments because THAT IS WHAT IS EXPECTED of any company providing a service. Sometimes they get things wrong and fix it WHICH IS WHAT ANY CUSTOMER SHOULD EXPECT without much comment and well done when they do. However when they get it very badly wrong we don't always hear about it because the customers don't have anywhere to go except to possibly choose to cut their losses and switch to another company and this all passes without comment because they have no one to tell.This leaves them disgruntled and bad tempered about it but ntl won't/don't listen as more customers are joining all the time and they can continue trading. So this where THIS site is important.It is one way that the put upon NTL customer has of really putting across their annoyance(and why shouldn't they?),their concerns and actually getting some help from whomever will help and to find they are not alone with their problems. The problem is that when anyone expresses their annoyance ntl staff seem to get upset even when it is self evident that something has seriously gone wrong BUT if everyone recognises that those NTL workers who come here are trying to help and are probably the better CS/Tech help/engineers/MANAGERS that work for NTL and DON'T DESERVE to be tarred with others of NTL staff who are poor,the better we will all get along at this site. Now to see if this thread is still open and post this. Incog. __________________ Hell is empty and all the devils are here. Shakespeare..