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Originally Posted by threadbare
if your pc is unable to tracert to 127.0.0.1
that is either a firewall blocking it or a corrupt TCP/IP stack. there are ways of fixing it without reinstalling windows but thats not for ntl to advise. their basic remit is to make sure the usb drivers are installed and check your settings - anything else is up to you to sort - if they go futher than that then that is because you are speaking to a knowledgeble agent who cares.
edit (hardly BS)
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No - The tech was told that I could ping and tracert to both localhost and the default gateway... I stated this several times !!
I could tell that he just wanted me off the phone...
" re-install windows and call us back if the problem persists "