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Originally Posted by stuartbe
Yep.... Told that my tcp/ip was currupt and need to re-install windows - this was after I explained to the guy that I could ping the NTL gateway and 127.0.0.1
Next time I called I was told that a cable modem wont work if its powered from a UPS as it makes noise on the power line 
Another time I was told that my connection is nor working becouse I use a pix firewall. !!!
Thats just a rough sample of the BS that I have got from them over 20-30 phone calls - each envolving a 10-20 minute wait....
I did once speak to a realy tech savy guy !! Sadly the re-seg he promised never happened ! |
if your pc is unable to tracert to 127.0.0.1
that is either a firewall blocking it or a corrupt TCP/IP stack. there are ways of fixing it without reinstalling windows but thats not for ntl to advise. their basic remit is to make sure the usb drivers are installed and check your settings - anything else is up to you to sort - if they go futher than that then that is because you are speaking to a knowledgeble agent who cares.
edit (hardly BS)