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Originally Posted by jason.ntlwogill
Well when like nomal people you work 9 till 6 peak times are the only time you can call as you need to be in front of your stb or pc to reboot etc my experince with the swansea call centre has been at least a 30 min hold
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perhaps these 9-6 ppl could try calling at 8am or later in the night. TS is open till midnight