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Originally Posted by Neil
Oh yeah, because we've never tried that approach before have we? 
Jeez-what does it take to convince you that these people don't give a to$$??
They didn't give a to$$ when they had a site with which they could have made a difference, & they don't give a to$$ now.
The poroblems that customers experience with ntl are no different now to 3 years ago-ring up & ask the same question to 5 different people & you will get 5 different answers.
Got a 'hot potato' problem?-they'll be glad to play telephone ping pong with you.
Tech Support?-they'll be glad to tell you the issue lies with your PC/you have a virus/you need to format & reinstall Windows.
There was one more thing-I'll get someone to ring you back on that though.....  |
Hey Buddy, calm down! I've been here for bloody years, I don't need you teaching me how to suck eggs.... All I was doing was trying to look at it from a more positive angle, rather than just whining. Having such a great tool as .com didn't work, but you can either throw in the towel and say 'it's all f*cked' or find another avenue to go down.
Some of them DO care. Just as you don't agree with tarring all cs staff with the same brush, you shouldn't do it to the senior management either. Some of them (and correct me if I'm wrong, but I don't think you know all of them) do give a ****.