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Originally Posted by orangebird
There's not an awful lot I personally can do. As I've said, I work no where near CS. Maybe though, MDs getting more and more direct calls from disgruntled customers is one way to get the message through and they'll start to take note? Just a thought...  |
Oh yeah, because we've
never tried that approach before have we?
Jeez-what does it take to convince you that these people don't give a to$$??
They didn't give a to$$ when they had a site with which they could have made a difference, & they don't give a to$$ now.
The poroblems that customers experience with ntl are no different now to 3 years ago-ring up & ask the same question to 5 different people & you will get 5 different answers.
Got a 'hot potato' problem?-they'll be glad to play telephone ping pong with you.
Tech Support?-they'll be glad to tell you the issue lies with your PC/you have a virus/you need to format & reinstall Windows.
There was one more thing-I'll get someone to ring you back on that though.....
