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Originally Posted by dezzo
Well the T&C's state that "you shall return all the Equipment at your cost to our offices within 14 days of the date of termination.
As OB said some regions pick this up as a goodwill gesture but if they don't it does have to be returned by the customer.
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I know that the T&Cs say that, but NTL sent me a letter saying that they would collect it and would advise of the date later. As I said, 7 months later, they finally got round to doing it
. I have to agree with MovedGoalPosts that NTL do normally only work to the T&Cs when it suits them
