I take your point that if it's in the T&Cs that is what should be done.
Probably drifting
so I won't dwell too long. It seems like ntl can choose to use the T&Cs as a one sided agreement all too often, i.e. when it suits ntl. However if the T&Cs are in the way of what ntl wants to achieve, it overrules them, the cap issue being a prime example (but this is not,and I dont want to turn it into, another of those threads)
And by the way, I was never actually sent a copy of the T&Cs when I applied for digital TV via phone. It seems to have just rolled over from the old Nynex & Cable & Wireless Setup. It's only when I later subscribed to broadband (and again was not sent any new contract), that I gained access to the T&Cs on the ntlhome website. But how do I know that the T&Cs shown there are the ones that applied when I signed up for the service, and have not been altered without my knowledge despite the requirement for notice in writing?
Don't get me wrong, please. I acknowledge the T&Cs exist, but they do need to be applied sensibly, practically and fairly to both sides, and post and packing costs for a piece of kit, that we don't even know what value it should be insured for, could be unreasonable.