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Originally Posted by threadbare
those arn't assumptions they are based on statistics
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Of course they are assumptions, they can't be anything else unless someone has changed the definition of the word. If I make a call to TS regarding a problem and don't bother calling back when they haven't solved the problem then NTL assume that it was a first time fix. The way that the problem was fixed was by coming on here and getting the solution from people like Robin Walker.