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Originally Posted by MovedGoalPosts
Yep I recognise that the kit remains owned by ntl. That's why I would allow a month for it's collection. I'm not gonna take it to an office (I have no idea where my nearest one might be (especially that would want to take the box in). Nor am I gonna put it in the post, and then get blamed by ntl for the mail breaking or loosing it. After being with ntl, and their predecessors for over 8 years now, I don't see it as unreasonable for ntl to collect if I do cancel.
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Well the T&C's state that "you shall return all the Equipment
at your cost to our offices within 14 days of the date of termination.
As OB said some regions pick this up as a goodwill gesture but if they don't it does have to be returned by the customer.