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Originally Posted by dellwear
As I see it, thats where the problem lies, with Ntl, every time a customer complained on .com or more recently on here all that can be done is a patch up job. Associates give out numbers for managers high up in Ntl but they can't fix the underlying problem.
Ntl COULD have taken on board the problems of their .com users and fixed the basic issues that cause us so much trouble but they didn't, they just closed the site and buried their head in the sand.
Personally I saw the way the wind was blowing at that point and now I've jumped ship, but what of the people that don't know what service they are going to get when they sign up to a cold call for BB????
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There's not an awful lot I personally can do. As I've said, I work no where near CS. Maybe though, MDs getting more and more direct calls from disgruntled customers is one way to get the message through and they'll start to take note? Just a thought...
