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Originally Posted by orangebird
It shouldn't Neil, but it has. And there's nothing I can do to fix that right now. All I'm doing is offering a solution for this particular customer to go forward with.
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As I see it, thats where the problem lies, with Ntl, every time a customer complained on .com or more recently on here all that can be done is a patch up job. Associates give out numbers for managers high up in Ntl but they can't fix the underlying problem.
Ntl COULD have taken on board the problems of their .com users and fixed the basic issues that cause us so much trouble but they didn't, they just closed the site and buried their head in the sand.
Personally I saw the way the wind was blowing at that point and now I've jumped ship, but what of the people that don't know what service they are going to get when they sign up to a cold call for BB????