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Originally Posted by threadbare
no it doesn't they usaually answer within a few seconds when i call. if you call after 5 pm what do you expect? call during off peak times!!
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i rang c.s. yesterday to sort a billing problem out and i waited no more than 30 seconds to speak to someone and that was at 5pm , very pleasant lass on the other end had the problem sorted in a couple of minutes , ntl can get it right , they just need to be consistent about it
