[dragon]

it really annoys me when u phone up a c/s dept and ask a question only to get an incorrect anwser

o2 are really good at telling you the wrong information about their network and offers and there are a few others.

you would think in these days they would have all the correct information accessable to them.

i've even known some companies cs ppl to be down right rude, why do these places employ such morons?


now im not saying ALL callcenter and c/s staff are like this far from it ive actaully spoken to people who were very helpfull. Its just SOME of them.

but it is annoying as a customer when the cs people are not polite and will just say anything to get you off the phone quicker.

NTL are cs good at not knowing whats going on although its probably not down to their cs people becasue from what ive read on this site they dont ever get told anything till the last minute.

also i hate it when companies play their 'tune' down the phone repeatedly cant they at least have it play a selection or somthing.