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Originally Posted by ianathuth
NTL make many assumptions in figures that they use. On the subject of first time fixes for calls to TS they assume that a problem is fixed if the customer does not call back about it within a certain period of time. They also assume that the majority of customers are happy with their service simply because they do not get any complaints from them.
You are right OB, it is wrong to assume.  |
those arn't assumptions they are based on statistics